I’ve been working with a client who’s been touring some of the Rivage condos in Folsom with me. These are beautiful brand new condos built by John Laing, just across the street (East Natoma) from their earlier, similar development, Esplanade. They’re running about $331,990 to $370,990 for the units we saw, and feature the Esplanade’s three most popular floor plans, from approximately 1313 square feet to 1747 square feet.

I’m working on some “comps” for her today to see what prices we might negotiate, but I just thought I’d dwell for a minute on my experience as a Realtor® in working with the in-house staff of agents there. At the risk of going all gushy on someone else’s business, I’ve really been impressed by the excellent level of professionalism I encountered there, especially from Patrick Saumure, the Senior Community Manager. Patrick’s been a pleasure to work with. I’ve sometimes seen new home sales people be a little more on the “car dealer” side of the sales spectrum than I would like, but Patrick was the exact opposite of that, I thought. He treated me as an agent right, and I really thought he did an oustanding job of presenting the advantages of his product to me and my client with lots of good information and no pressure. His follow-up with me and my client has been low key and friendly throughout.

I always like it when I can meet a colleague who teaches me something about the business, and leads by example. Patrick is an example to me of how my customer service can be improved constantly, and I hope we have an opportunity to work together in the future with more buyers who’ll get to experience his friendliness and outstanding service.

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